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All the estate jewelry we have acquired prior to putting it out on the market, It goes through quality inspection to make sure all the stones are tight and set properly. We try to fix any damages and scratches on the metal. If an item has damage that cannot be fixed but still wearable, we price this items accordingly. If you see any defect on the workmanship please bring it to our attention and we will be glad to fix the problem for you. If you are not satisfied with the product, you can return the jewelry piece that you have purchased with us within a period of 7 days from the time you have received the jewelry and we will give you a refund. If we find any problem or damage that wasnt there before when we sent you the jewelry we will charge you for the cost to get it fixed or replaced the stones that was chipped or broken.